These Terms and Conditions set out the basis on which we provide residential and commercial removal and related services in Hounslow and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal services provider supplying the services.
1.2 "Customer" means the individual, business, or organisation requesting and paying for the services.
1.3 "Services" means any removal, packing, unpacking, loading, unloading, dismantling, reassembly, storage, waste removal or related services provided by the Company.
1.4 "Goods" means any items, furniture, equipment, personal belongings, or materials which are the subject of the Services.
1.5 "Service Address" means the property or location from which, to which, or at which the Services are provided.
1.6 "Agreement" means the contract between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation of booking.
2.1 The Company provides removal services within Hounslow and the wider region, including collection, transportation and delivery of Goods, and where agreed, additional services such as packing, unpacking, dismantling, reassembly and short-term storage.
2.2 The exact scope of the Services will be set out in the quotation or booking confirmation issued by the Company and may include any special instructions agreed in writing.
2.3 The Company reserves the right to use suitable vehicles, equipment, and personnel as it considers appropriate for the proper performance of the Services.
3.1 The Customer may request a quotation for Services by providing accurate details of the Goods, Service Addresses, access conditions, floors, parking restrictions, and any particular requirements.
3.2 Quotations are normally based on the information provided by the Customer and may be subject to change if that information is incomplete or inaccurate, or if circumstances differ on the day of the move.
3.3 A booking will only be deemed confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and, where required, paid any deposit or booking fee specified by the Company.
3.4 The Company reserves the right to refuse a booking at its discretion, including where the Company believes that the work cannot be carried out safely or within applicable legal and regulatory requirements.
3.5 The Customer is responsible for ensuring that all details on the quotation and booking confirmation are correct, including dates, addresses, and the scope of Services. Any errors must be reported to the Company as soon as possible.
4.1 The Customer must ensure that the Company and its staff have safe and reasonable access to the Service Addresses, including adequate parking and clear routes for moving Goods.
4.2 The Customer must obtain and pay for any necessary permits, permissions, parking arrangements, or authorisations required for the provision of the Services at the Service Addresses.
4.3 The Customer must ensure that all Goods are properly packed and ready for removal unless the Company has agreed to provide packing services. Fragile items must be clearly marked and appropriately protected.
4.4 The Customer must remove and secure valuables, including cash, jewellery, important documents and other high-value items, unless otherwise expressly agreed in writing.
4.5 The Customer must not present for removal any items that are illegal, dangerous, explosive, hazardous, highly flammable, toxic, or otherwise unsuitable for transport. The Customer must promptly inform the Company of any items requiring special handling.
4.6 The Customer is responsible for ensuring that all Goods to be moved belong to the Customer, or that the Customer has full authority to transport them. The Customer shall indemnify the Company against any claims by third parties arising from the removal of the Goods.
5.1 All prices are quoted in pounds sterling unless otherwise stated and may be subject to applicable taxes.
5.2 Payment terms will be stated in the quotation or booking confirmation. The Company may require full or partial payment in advance, a deposit, or payment on completion of the Services.
5.3 If payment is not received in accordance with the agreed terms, the Company reserves the right to withhold, suspend, or cancel the Services and to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
5.4 Additional charges may apply where:
(a) the Customer requests additional work or changes to the Services;
(b) access is more difficult than advised, such as long carrying distances, restricted access, or lack of lifts;
(c) the move takes longer due to delays caused by the Customer, including late access to premises, incomplete packing, or waiting for keys;
(d) the Company is required to handle Goods not previously disclosed or to take extra safety measures.
5.5 All charges for storage, if applicable, will be detailed separately and are payable in accordance with the storage terms included in the quotation or booking confirmation.
6.1 The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment must be communicated directly to the Company.
6.2 The Company may apply cancellation charges depending on the amount of notice given prior to the agreed service date:
(a) If more than a specified minimum notice period is given, the Company may refund all or part of any deposit paid, less any reasonable administrative costs.
(b) If shorter notice is given, the Company may retain all or part of the deposit and may charge a cancellation fee representing a reasonable proportion of the agreed price, taking into account the likelihood of rebooking the slot and costs incurred.
6.3 Where the Customer wishes to change the service date or scope of Services, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Revised pricing may apply to any amended booking.
6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, staff illness, or safety concerns. In such cases, the Company will seek to agree an alternative date or arrange a partial refund where Services cannot reasonably be rescheduled.
7.1 The Company will provide the Services with reasonable care and skill and in accordance with applicable UK consumer protection laws where the Customer is a consumer.
7.2 Any timescales or arrival times given are estimates only and are not guaranteed, although the Company will make reasonable efforts to adhere to agreed schedules.
7.3 The Customer or an authorised representative should be present at the Service Addresses during the removal to provide instructions and sign any relevant documentation. If no representative is present, the Company may proceed in a manner it reasonably considers appropriate and will not be liable for any resulting loss or damage arising from lack of guidance.
7.4 The Company is not responsible for disconnecting or reconnecting appliances, fixtures, or fittings unless this has been expressly agreed and it is lawful and safe to do so.
8.1 The Company will take reasonable care in handling and transporting Goods. However, the Company's liability for loss or damage is subject to the limitations set out in this section.
8.2 The Company will not be liable for:
(a) normal wear and tear, minor scuffs, or superficial marks arising from ordinary handling;
(b) damage to Goods that were not adequately packed by the Customer, unless the Company has provided packing services for those items;
(c) damage to the internal workings of appliances, equipment, or electronics where there is no clear external physical damage caused by the Company;
(d) loss of or damage to valuables, including cash, jewellery, or important documents, unless specifically declared, agreed, and listed in writing prior to the move;
(e) loss or damage arising from the inherent nature, defect, or vulnerability of the Goods.
8.3 The Company's total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum per item or per consignment, subject to any higher level of cover expressly agreed in writing.
8.4 The Company will not be liable for any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
8.5 The Company will not be liable for any loss or damage arising from delays or failure to perform the Services caused by events beyond its reasonable control, including traffic conditions, accidents, roadworks, extreme weather, or public authority actions.
8.6 The Customer must inspect the Goods and the premises as soon as reasonably possible after completion of the Services and notify the Company of any apparent loss or damage within a reasonable period. Failure to do so may affect the Customer's ability to make a claim.
9.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising out of the provision of the Services, in accordance with industry standards for removal operations.
9.2 The Customer is encouraged to arrange additional insurance cover for Goods where necessary, particularly for items of high value or special sensitivity, and should check the terms of any existing home or business insurance policies to confirm the extent of cover during a move.
10.1 Where the Company agrees to remove waste, unwanted items, or rubbish from a Service Address, such activity will be carried out in accordance with applicable UK waste management and environmental regulations.
10.2 The Customer confirms that any waste or items presented for disposal are not hazardous or controlled waste unless this has been disclosed and specifically agreed in advance with the Company.
10.3 The Company may refuse to remove items that it reasonably believes may breach waste legislation, pose a health and safety risk, or require specialised handling or licences that the Company does not hold.
10.4 The Customer is responsible for any fines, penalties, or additional costs arising if the Customer provides incorrect or incomplete information about the nature of items to be removed as waste.
10.5 The Company will dispose of waste through appropriate, licensed channels and may separate out materials for recycling where practicable.
11.1 The Customer must arrange suitable parking as close as reasonably possible to the Service Addresses and is responsible for any parking charges or permits required, unless otherwise agreed.
11.2 The Company will take reasonable precautions to avoid damage to property, including walls, floors, and fixtures, during the performance of the Services. However, the Customer should take steps to protect delicate surfaces in advance of the move.
11.3 The Company will not be liable for damage to driveways, paths, or other surfaces resulting from the normal use of vehicles unless the Company has acted negligently.
12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company will review all complaints fairly and promptly and may request supporting information or evidence from the Customer.
12.3 The Company aims to resolve disputes amicably in the first instance. This does not affect the Customer's statutory rights or the right to pursue legal remedies where appropriate.
13.1 The Company will process personal data relating to the Customer in accordance with applicable UK data protection laws.
13.2 Personal data will be used for the purposes of providing the Services, handling payments, managing bookings, responding to enquiries and, where permitted, providing information about related services.
13.3 The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will only keep such data for as long as is reasonably necessary for the purposes for which it was collected or as required by law.
14.1 These Terms and Conditions, and any Agreement between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services, without prejudice to any mandatory rights that consumers may have to bring claims in local courts.
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be struck out and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
15.3 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement unless otherwise agreed in writing.
Take advantage of our extremely affordable removal services by calling one of the best removal companies Hounslow!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
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